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BlackBerry® Bold™

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New Contributor
Posts: 5
Registered: ‎02-08-2013
My Device: bold 9900
My Carrier: vodacom

balckberry bold 9900 completely shutdown

hello..olease help me i was just reading email omn my bb bold which i purchased 3month ago and all oversudden it shutdown and it doesnt turn on i plug in charge but to know avail...removed the battery but still not working even the led light is not going on.please help me

 

thank you

Hall of Famer II
Posts: 51,970
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: balckberry bold 9900 completely shutdown

Hello!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!




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New Contributor
Posts: 5
Registered: ‎02-08-2013
My Device: bold 9900
My Carrier: vodacom

Re: balckberry bold 9900 completely shutdown

thanks alot for the help