11-07-2012 10:35 PM
Got a BlackBerry 9780, running 6.0 Bundle 2949 (v184.108.40.2068, Platform 220.127.116.11)
Provider is Vodafone GREECE
Phone keeps crashing or freezing up - occassionally the " white screen" appears also. Have not determined a pattern when the crashing occurs - it might be when trying to access the contacts, switch on the camera, access the main menu or even trying to answer an incoming call. Battery Pull is the solution but even that does not always works and following restarts might have a "sluggish" period of a couple of minutes where the phone seems to be working overtime - the "busy clock" appearing and vanishing several times and the arrows (upload/dnload at the upper right corner) blinking like crazy...
No Apps have been loaded other than the ones already preloaded to the phone
The problem happens more than 10 times a day and drives me crazy.... Experienced the same thing with the 9700 a couple months ago hence moved to the 9780 but hugely disappointed once more... bb user since 2002 but i just wish i had got an android
11-16-2012 02:31 PM
Welcome to the BlackBerry Support Community.
To resolve these issues, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
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