04-04-2013 07:05 PM
I've used Blackberry curve 8520 and not been disappointed until the bold 9790. Within 5 days the battery life reduced from 1 day to hours .
it gets worse
1. When the battery life drops below 65% the phone demand on the battery exceeds it's performance and the battery heats up to a scary point and dies faster.
2. Below 65% the phone take over and is not controllable and crashed continually.
please reply as soon as possible as i am scared that something will happen to me cause of the phone temperature. i've just bought the phone 5 days ago and i can't give it back to supplier as i've bought it from UAE and now i am in Egypt
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04-04-2013 08:09 PM
There's obviously something weird going on inside your phone.
Let's start with a battery pull. Something in your OS is not working properly so a battery pull should resolve it. Remove your battery while your phone is powered on then replace it.
If that doesn't improve your phone's performance, it might be a good idea to reload the OS to your phone using BlackBerry Desktop Software. You don't even have to load a new OS, sometimes just reloading the same OS does the trick.
Try those suggestions and post back with your results.
04-04-2013 08:49 PM
I have heard of some issues like this with the 9790, BUT OS updates have corrected some of the issues. Make sure you are on the latest version of the OS. As suggested above, use Desktop Manager. IF it tells you that a later version of your OS is available, you should probably update to it. Be sure to also use DM to backup your device.
05-13-2013 04:39 AM
I started to have the same problem about 6 months after I bought my blackberry bold 9790. It heated up so fast that I couldn't even hold it in my hand. so hot! I tried everything you said above but nothing helped. I brought my bb to the dealer where I bought it and they send it to the repair service. last week I got a letter from the dealer that my bb is "total loss" and unrepairable with the following cause: falling, impact or mistreatment. I can honestly say that non of these are the reason of the failure of my bb. I treat all my devices on a properly way and there wasn't even a scratch or something else on my bb. it's just somenthing they say so the shouldn't give me a new bb or give me back my money. I'm talking about 450€. that's a lot of money for me. Can you help me please?
09-12-2013 06:32 AM
so, what did you do to solve ur blackberry heated n battery drain problem?
i just bought my bb 9790 a week ago,, n found that my bb heated and the battery drained fast..
me too living in egypt.. is the summer weather one of the cause?