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New Contributor
mailim
Posts: 3
Registered: ‎09-06-2012
My Device: 9900
My Carrier: globe

bb9900 hang when being upgraded to 7.1os

hi! i've got this problem when upgrading my phone to 7.1, i don't know if it hang or still running but the whole time it doesn't  progress from back up level. what seems to be the problem?

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Super Contributor
habbitzz
Posts: 383
Registered: ‎02-15-2012
My Device: Bold 9900
My Carrier: N NetCom

Re: bb9900 hang when being upgraded to 7.1os

If I understand you right, your phone hangs on back up before it does the actual upgrade, right?
Exactly what does it hang on?
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New Contributor
mailim
Posts: 3
Registered: ‎09-06-2012
My Device: 9900
My Carrier: globe

Re: bb9900 hang when being upgraded to 7.1os

it stops at the sms messages. then no progress at all even i have it run for a day. i already attempted many times to upgrade with different computers but stil its still the same. what will i do about that?

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Guru I
John_Clark
Posts: 15,634
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: bb9900 hang when being upgraded to 7.1os

What happens if you try to make a manual backup using Desktop Software?
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New Contributor
mailim
Posts: 3
Registered: ‎09-06-2012
My Device: 9900
My Carrier: globe

Re: bb9900 hang when being upgraded to 7.1os

still the same. no progress.

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Guru I
John_Clark
Posts: 15,634
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: bb9900 hang when being upgraded to 7.1os

Try a selective backup with BDS and don't check SMS messages.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.