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BlackBerry® Bold™

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Visitor
yejyde
Posts: 1
Registered: ‎02-10-2013
My Device: BOLD 9900

bb9900 not able to connect to mobile network or wifi

help... i have had this problem for 2 weeks. my blackberry is only about 9 months old. i have switched the device on and off, updated software, tried the options and tried to connect, i have tried to turn on radio, what more can i do ?

Hall of Famer II
sdgardne
Posts: 49,084
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: bb9900 not able to connect to mobile network or wifi

Hi and Welcome to the Community!!

Ignoring WiFi, then when you have a strong signal from your carrier (e.g., can reliably make/receive calls and send/receive SMS), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then should contact your mobile service provider (EE, according to your profile on this site) for formal support as it is their network with which your BB is having trouble communicating.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
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