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New Contributor
calvinkentham
Posts: 8
Registered: ‎12-20-2012
My Device: 9790
My Carrier: 3 indonesia

bbm 7 can"t set up

i have a problem after restarting my blackberry. when i upgrade my bbm it cant set up. it's written "bbm server error occurred". what should i do to solve it?

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New Contributor
mitchellfrith
Posts: 7
Registered: ‎12-20-2012
My Device: curve 9320
My Carrier: orange

Re: bbm 7 can"t set up

have you rung up bbm costomer services and they might be able to help you

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New Contributor
calvinkentham
Posts: 8
Registered: ‎12-20-2012
My Device: 9790
My Carrier: 3 indonesia

Re: bbm 7 can"t set up

how can i contact bbm cutomer service?

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New Contributor
calvinkentham
Posts: 8
Registered: ‎12-20-2012
My Device: 9790
My Carrier: 3 indonesia

Re: bbm 7 can"t set up

is there anybody can help me? or RIM just dont care?

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New Contributor
Ahmedus88
Posts: 2
Registered: ‎12-21-2012
My Device: Bold 9900
My Carrier: Vodafone

Re: bbm 7 can"t set up

i have a problem after restarting my blackberry. when i upgrade my bbm it cant set up. it's written "bbm server error occurred". what should i do to solve it?

Please use plain text.
New Contributor
misskilafairy
Posts: 2
Registered: ‎12-21-2012
My Device: 9900
My Carrier: maxis

Re: bbm 7 can"t set up

hi, u already solve it? my bbm still cant used till now. we have same problem.
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New Contributor
calvinkentham
Posts: 8
Registered: ‎12-20-2012
My Device: 9790
My Carrier: 3 indonesia

Re: bbm 7 can"t set up

i downgrade my bbm to bbm version 6.  i have ask @blackberrihelp on twitter, they cant even solve it. 

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: bbm 7 can"t set up

Hi all 

 

           Have you tried Re-Installing BBM on your device ? If not then please try it again and see if that helps.But before that please Uninstall BBM from your device for that On your Homesvreen Go to Options > Device > Application Management > Scroll to BlackBerry Messenger > press the menu key then delete it.If device prompt for a restart then do it.

 

Then perform another battery pull restart like this Device POWERED ON remove the battery wait for a min. then reinsrt it back.Then from your BlackBerry Browser browse to www.blackberry.com/bbm and download the same.After Installing the recent BBM7  your device will restart and will  prompt your to login to your BlackBerry ID .

 

Then have a try.If error appears perform another Battery pull restart and see if that helps. 

 

Good Luck.

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New Contributor
calvinkentham
Posts: 8
Registered: ‎12-20-2012
My Device: 9790
My Carrier: 3 indonesia

Re: bbm 7 can"t set up

thanks for that, but i have re install my bbm many times, but it still doesn't work. 

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: bbm 7 can"t set up


calvinkentham wrote:

thanks for that, but i have re install my bbm many times, but it still doesn't work. 


Hi calvinkentham

 

 

                               You mentioned that you even downgraded your BBM version on your device ,What error are you getting  when you try to lunch BBM on your device ?

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