BlackBerry® Bold™

[calvinkentham]

i have a problem after restarting my blackberry. when i upgrade my bbm it cant set up. it's written "bbm server error occurred". what should i do to solve it?

[mitchellfrith]

have you rung up bbm costomer services and they might be able to help you

[calvinkentham]

how can i contact bbm cutomer service?

[calvinkentham]

is there anybody can help me? or RIM just dont care?

[Ahmedus88]

i have a problem after restarting my blackberry. when i upgrade my bbm it cant set up. it's written "bbm server error occurred". what should i do to solve it?

[misskilafairy]

hi, u already solve it? my bbm still cant used till now. we have same problem.

[calvinkentham]

i downgrade my bbm to bbm version 6.  i have ask @blackberrihelp on twitter, they cant even solve it. 

[prince2012]

Hi all 

           Have you tried Re-Installing BBM on your device ? If not then please try it again and see if that helps.But before that please Uninstall BBM from your device for that On your Homesvreen Go to Options > Device > Application Management > Scroll to BlackBerry Messenger > press the menu key then delete it.If device prompt for a restart then do it.

Then perform another battery pull restart like this Device POWERED ON remove the battery wait for a min. then reinsrt it back.Then from your BlackBerry Browser browse to www.blackberry.com/bbm and download the same.After Installing the recent BBM7  your device will restart and will  prompt your to login to your BlackBerry ID .

Then have a try.If error appears perform another Battery pull restart and see if that helps. 

Good Luck.

[calvinkentham]

thanks for that, but i have re install my bbm many times, but it still doesn't work. 

[prince2012]

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calvinkentham wrote:

thanks for that, but i have re install my bbm many times, but it still doesn't work. 

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Hi calvinkentham

                               You mentioned that you even downgraded your BBM version on your device ,What error are you getting  when you try to lunch BBM on your device ?