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BlackBerry® Bold™

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New Member
Posts: 1
Registered: ‎09-24-2012
My Device: bold 9900
My Carrier: mobinil

bbm and email not connected to wifi

im currently ou of country with data service off while roaming.. and was using bbm and email vis wifi

but after updating the device software the bbm and email are no longer connected to wifi while whatsapp and facebook and all other apps are working normally

 

any suggestions??

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Posts: 90,099
Likes: 23,888
Solutions: 6,153
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm and email not connected to wifi

You've lost your service books which enable the service.

 

You need to turn on Data Services and resend the service books.


1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.




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