Hi I would like to know what do I do when I want to save or retrieve my bbm contact list from a backup file that I have saved but wen I go to my options I dnt have that option available on my phone,it doesn't say anything about a backup file at all?
From what you describe, it sounds like you upgraded to the new BBM7. As such, the method of BBM contact backup has changed. It is now "in the cloud" and attached to your BBID. It is automatically done, and if you associate your BB ID to a different BB, your BBM contacts will come down to that BB from "the cloud".
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.