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BlackBerry® Bold™

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New Contributor
mckott
Posts: 3
Registered: ‎11-14-2012
My Device: Bold 9700

bbm to chat not connecting only stays in text

 
Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: bbm to chat not connecting only stays in text

Hi mckott and welcome to the BlackBerry Support Community Forums!

 

I'm not quite sure what you are referring to here. Can you please clarify? Do you have a BlackBerry® data plan with your wireless network provider?

 

Thanks.

 

-CptS

 

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New Contributor
mckott
Posts: 3
Registered: ‎11-14-2012
My Device: Bold 9700

Re: bbm to chat not connecting only stays in text

I have a fiend with an old BB curve. We were set up as bbm/chat . but got deleted. Now I can't get the invite to bbm to work. When I invite it goes to her e-mail and shows up in red....was going to try a scan barcode invite but can't find the barcode on her phone. I don.t know why the phone won't except the bbm invite . it did in the past.

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: bbm to chat not connecting only stays in text

Does your friend have a BlackBerry® data plan with her wireless provider? Alternatively, have you tried adding her via the BlackBerry® PIN?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
mckott
Posts: 3
Registered: ‎11-14-2012
My Device: Bold 9700

Re: bbm to chat not connecting only stays in text

Yes my friend has a data plan. Yes I tried invite with pin , with phone #, e-mail. We were connected before and using BBM  now it will just not connect. I believe it is an older Blackberry pearl.

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: bbm to chat not connecting only stays in text

Make sure she has the latest verson of BBM™, avaialble at www.blackberry.com/bbm

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!