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New Member
ehab468
Posts: 2
Registered: ‎01-08-2013
My Device: bold 9790
My Carrier: vodafone

black berry bold 9790 restart when make a call or reciecve a call

help me plz my blackberry 9790 make restart when calling anybody or receive a call from anybody and i hear sound like zzzzz and the device make restart
then i decided to upgrade the software version from 7.0 to 7.1
now the problem it bigger the device make a restart after 10 seconds from its start up
plz help meeeee:

 

 

 

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Forums Advisor III
unleashurself
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: black berry bold 9790 restart when make a call or receive a call

Hi Ehan468,

 

I would recommend you to boot your handheld in Safe Mode and then share observation with us..!!

 

 KB17877 How to boot Handheld in Safe Mode

 

If issue still persists then please go for clean OS reload

 

KB11320 How to perform a clean OS reload.

 

Hope this will help you..!!

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New Member
ehab468
Posts: 2
Registered: ‎01-08-2013
My Device: bold 9790
My Carrier: vodafone

Re: black berry bold 9790 restart when make a call or receive a call

the problem still at my device
i did that advises u asked me to do
but the problem still

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Forums Advisor III
unleashurself
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: black berry bold 9790 restart when make a call or receive a call

Have you tried OS reload as well? If not then I would suggest you to please do this as well.

 

If you have done OS reload as well then I would recommend you to get it check with the BlackBerry Service Center.

 

 

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New Contributor
ac1964
Posts: 2
Registered: ‎10-13-2013
My Device: blackberry 9790
My Carrier: +353868135470

Re: black berry bold 9790 restart when make a call or reciecve a call

Hi,

i have the same problem with my 9790.

I upgraded it to 7.1 and now it reboots if i try to make a call.

i started it in safe mode and it allows me to make calls.

Are there any logs that I can view.

Any ideas.

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New Contributor
ac1964
Posts: 2
Registered: ‎10-13-2013
My Device: blackberry 9790
My Carrier: +353868135470

Re: black berry bold 9790 restart when make a call or reciecve a call

I meant to say that I have no apps installed

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