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BlackBerry® Bold™

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New Contributor
amybay08
Posts: 4
Registered: ‎10-04-2010
My Device: Blackberry Bold 9700

black dots appeared on screen

I have not submitted my blackberry to any damage, however when I checked it this morning there appears to be a cluster of small black dots/squiggles on the screen which now wont disappear. 

 

I read on the internet to do a battery pull but this hasn't solved the problem.

 

Does anyone know how this problem came about or how it can be solved?

 

As I said I haven't dropped my phone and there are no external marks/scratches on the screen.

 

Many thanks,

 

Amy

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JSanders
Posts: 85,297
Likes: 23,047
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: black dots appeared on screen

How long have you had the device?




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New Contributor
amybay08
Posts: 4
Registered: ‎10-04-2010
My Device: Blackberry Bold 9700

Re: black dots appeared on screen

I have had the phone since June this year 

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JSanders
Posts: 85,297
Likes: 23,047
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: black dots appeared on screen

Is there ANY chance the screen has gotten wet?

Do the dots appear to be dust under the lens cover?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
amybay08
Posts: 4
Registered: ‎10-04-2010
My Device: Blackberry Bold 9700

Re: black dots appeared on screen

Well my screen had a screen protector on it so I don't think it could have got wet. I'm not sure about the dust though, is there any way of getting the lens cover off? It looks like the pixels I think.

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JSanders
Posts: 85,297
Likes: 23,047
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: black dots appeared on screen

If the device is under warranty, you could void that by opening the device. So be aware.

 

If it is pixels, you shoujld confirm that and think about getting a warranty exchange.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
amybay08
Posts: 4
Registered: ‎10-04-2010
My Device: Blackberry Bold 9700

Re: black dots appeared on screen

Ok.

 

Do you think I should contact Research In Motion themselves or my Service Provider (in this case it's Orange)?

 

I've looked on the Blackberry website but can't find a way to contact them.

 

Thanks for your help

 

 

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New Contributor
lexman
Posts: 2
Registered: ‎08-23-2011
My Device: 9800

Re: black dots appeared on screen

i also have  that problem and it apears and goes then forms another shape and it is the pixles 

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New Contributor
LittlleBill
Posts: 6
Registered: ‎08-22-2011
My Device: Bold 9900

Re: black dots appeared on screen

I had this same problem with my previous 9780, they stretched the width of the screen. I took it to Vodafone, they posted it to RIM and the phone was repaired under warranty.

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New Contributor
lexman
Posts: 2
Registered: ‎08-23-2011
My Device: 9800

Re: black dots appeared on screen

the problem is i do not have a waranty and this seems like a company fault 

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