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BlackBerry® Bold™

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New Contributor
Posts: 2
Registered: ‎11-10-2012
My Device: Bold 9900
My Carrier: Telus

black screen on 9900 wont display anything

ive had this issue before and sent it away to be fixed came back and was fine for a couple of months and now the problem is back tried doing a battery pull and everything loads it seams. i have tried using the desktop manager and it successfully loads the updated opperating system but same problem persist.  the screen is just black and the blacklight lights up but i dont even see the loading bar when i put the battery back in any help would be greatly apreciated

Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: black screen on 9900 wont display anything

honestly, i think you are going to have the screen replaced again. Try checking with @BlackBerryHelp on twitter before sending it though
If you have an answer to your question then please click “Accept as Solution”
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BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
New Contributor
Posts: 2
Registered: ‎11-10-2012
My Device: Bold 9900
My Carrier: Telus

Re: black screen on 9900 wont display anything

That's the thing they returned it without replacing the screen the last time cause my screen protector was still on when I got it back. And on the repair it said something about a software flash thanks for the reply

 

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Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: black screen on 9900 wont display anything

Oh, ok, they must have just flashed your device...
I recommend sending it back to them again and requesting for a screen repair
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi