11-20-2012 03:16 AM
acquired bb 9900 software version is 7.1 bundle 1149, 11 months ago but its now mulfunctioning in a away that it just goes offline even though it doesnt show,no messages or calls come in and i have either to switch off and on or remove battery and return in which it wors for a few minutes and again goes 'off line'.
when i do cellular network connection issues sometimes blackberry ready test passes and sometimes fails.
what could the issue be?
11-22-2012 08:45 AM
Welcome to the BlackBerry Support Community.
To rule out any software that may be causing this, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure all issues are resolved before restoring any data from your backup file.
Hope this helps.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Solution? for posts that have solved your issue(s)!