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New Contributor
Trusso62
Posts: 3
Registered: ‎10-22-2013
My Device: 9900 bold
My Carrier: wind

blackberry 9900 password manager

Hi everyone,

I've this problem: the BB9900 won't restart after a batery pull, but this is a secondary problem that I'm trying to solve. The major problem is that I need with some urgency some passwords stored in the password manager.

I back up the phone with the balckberry protect. When I connect to the BB.Protect  web page using a desktop I can see the last back up in the personal data page.

 

I wonder if there is a way to obtain the content of the password manager DB on the desktop before/whitout recovery BB9900.

 

Thank you in advance...

 

Please use plain text.
Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry 9900 password manager

Hi Trusso62

 

Welcome to BlackBerry Support Forums

 

Sorry.. but those data stored or backups on BlackBerry Protect website is only meant for restore to any BlackBerry devices . You cannot access or extract those backup but if you can manage another BlackBerry then using the same BlackBerry ID you can transfer it .

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New Contributor
Trusso62
Posts: 3
Registered: ‎10-22-2013
My Device: 9900 bold
My Carrier: wind

Re: blackberry 9900 password manager

Thank you prince2012 for you reply.

 

I have an old bb 9110  

 

Do yo think I'll be able to recover the data from it?

 But in case I'll  purchase a BB10 phone, do you think I'll be able to recover the data ?

There are some OS issues ?

 

thank you again

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry 9900 password manager

Hi there ,

 

If you have a BlackBerry 9110 then use the same BlackBerry ID on your old device and then restore your password keeper database from BlackBerry protect website.

 

Can you try that . 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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New Contributor
Trusso62
Posts: 3
Registered: ‎10-22-2013
My Device: 9900 bold
My Carrier: wind

Re: blackberry 9900 password manager

I tried to backup a BB9110 with the data backed up from the BB9900 ...

I got all of the data but the password manager content...

I've have to wait for repairing the BB9900....

 

Tnx anyway

 

Please use plain text.