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New Contributor
mofhart
Posts: 4
Registered: ‎04-22-2013
My Device: 9900 RDV71UW
My Carrier: EE

blackberry ID is registered with another bbm on another device

wheni try to use my bbm on my fone it comes with the message, blackberry ID is registered with another bbm on another device and wheni click on device switch boh my bbm contact and the other bbm contact appers on my fone and the other fone goes blank not able tolog onto bbm and whenthe oter person does the same, same cinerio happens on my fone.

 

How can i rectify this and have both bbm associated with diff bb ID.

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry ID is registered with another bbm on another device

Both devices need to be wiped and one devices use the existing BBID.

The other device must create a NEW BBID.

 

Two devices can no longer use the same BBID at the same time.

 

Create the new one here  www.bbid.com




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New Contributor
mofhart
Posts: 4
Registered: ‎04-22-2013
My Device: 9900 RDV71UW
My Carrier: EE

Re: blackberry ID is registered with another bbm on another device

Thanks for the response but how do i wipe both device.

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Developer
InProgress
Posts: 29
Registered: ‎05-29-2012
My Device: Curve 9320
My Carrier: Vodacom SA

Re: blackberry ID is registered with another bbm on another device

To wipe the devices, you will have to use  blackberry desktop manager, but be VERY sure that you make a full backup first! 


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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry ID is registered with another bbm on another device

[ Edited ]

mofhart wrote:

Thanks for the response but how do i wipe both device.


No, you don't.  The devices can be wiped from the device itself.

 

See this:  Article ID: KB14058 How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option

 

or this:

 

Changing the BlackBerry ID on the BlackBerry smartphone running BlackBerry 7:

In order to change the BlackBerry ID that has been activated on a BlackBerry smartphone, a security wipe or a reset to factory must be performed.

Performing the security wipe will result in loss of stored data on the BlackBerry smartphone. Prior to performing any security wipe of the BlackBerry smartphone, create a full backup of the BlackBerry smartphone data.

Once the security wipe has been completed, a new BlackBerry ID can be linked to the smartphone on the initial setup.

CollapseWorkaround
 

Changing the BlackBerry ID on the BlackBerry smartphone running BlackBerry 6 

Back up the device first using BlackBerry Desktop Software.

On the home screen select Options > Device > Application management

In the list select BlackBerry Identity click Delete, then select BlackBerry World and click Delete.

After removing both applications, the device will prompt to reboot.

Reinstall BlackBerry World from the Browser and then restart the phone.

There will be an update to BlackBerry Identity required.

Install the update and then sign into BlackBerry World.

 
Article ID: KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
mofhart
Posts: 4
Registered: ‎04-22-2013
My Device: 9900 RDV71UW
My Carrier: EE

Re: blackberry ID is registered with another bbm on another device

thank for all the responce it rally helped.

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry ID is registered with another bbm on another device

Do you have this settled out now?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
mofhart
Posts: 4
Registered: ‎04-22-2013
My Device: 9900 RDV71UW
My Carrier: EE

Re: blackberry ID is registered with another bbm on another device

ya its settled, thanks

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