02-08-2013 09:48 AM
my keys on my blackberry are not working. when i press the track ball it types lh. when i press "a" it types "ou". when i press the call button i types" jk". and when i press the end call button i types hb. and sometimes i wont work at all. i love this blackberry i want it to work. i need help
02-12-2013 04:04 PM
Hey matthew344,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest creating a full backup of your data and then follow the steps in this KB article: www.blackberry.com/btsc/KB11320 or www.blackberry.com/btsc/KB19915
Then test the keyboard and trackball prior to restoring any data, if the issue still persists then the BlackBerry Bold 9900 will need to be repaired by your network service provider.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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