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BlackBerry® Bold™

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New Contributor
abuabdullah
Posts: 6
Registered: ‎07-03-2010
My Device: Blackberry bold 9700
My Carrier: T-mobile

blackberry bold 9700

yesterday night my blackberry started flashing red for no reason.I left it and woke up to  find my blackberry screen white.I can recieve phonecalls.I have taken the battery out of the phone several times but the screen is still the same

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry bold 9700

Hello abuadullah

 

 

Welcome to BlackBerry Support Community Forums

 

 

Have you Installed any Application recently or any theme or wallpaper ? You can try updating or reloading your device software to see if that helps.Try this Knowledge Base :

 

KB30280 : BlackBerry smartphone displays a blank white or black screen.

 

 

 

Prince

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New Contributor
abuabdullah
Posts: 6
Registered: ‎07-03-2010
My Device: Blackberry bold 9700
My Carrier: T-mobile

Re: blackberry bold 9700

is their any other way i dont have to delete my data?

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry bold 9700

Hello abuabdullah

 

 

If we Update or Reload our device OS using BlackBerry Desktop Software it  will offer us to do backup.But still to be on safe side we should do a manual backup before doing any Update process.

 

Have a look on how to do a backup using BlackBerry Desktop Software KB12487 

 

After doing the backup you can perform a clean reload of your device software.Once Reload process complete restore your data from the backup KB10339 .

 

So please try it .

 

 

Prince

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

___________________________________________________________________________

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New Contributor
abuabdullah
Posts: 6
Registered: ‎07-03-2010
My Device: Blackberry bold 9700
My Carrier: T-mobile

Re: blackberry bold 9700

i have done it and it still does not work

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Super Contributor
f0xx386
Posts: 298
Registered: ‎06-10-2012
My Device: Curve 9360
My Carrier: MTN - SOUTH AFRICA

Re: blackberry bold 9700

If this issue is determined to be hardware related, it may be caused by a hardware failure due to damage to the Liquid Crystal Display (LCD) or LCD circuitry. The display lines are non-functional and the backlight is still enabled, producing a white or black display.

The above is mentioned at bottom of the KB article to fix the screen problem you are having. If it doesn't then you must replace because now its more likely a hardware issue.

 
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry bold 9700

Hello abuabdullah

 

 

If you had follow the Knowledge Base and Reloaded the device Software but still no result then yes next option is the Repair option.If you have any Repair shop near by please visit there ,somtime replacing the screen solves the issue but by someone who has is qualify for that.

 

 

 

Prince

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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