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New Contributor
Done123
Posts: 5
Registered: ‎10-05-2011
My Device: bold 9900
Accepted Solution

blackberry bold 9900 ISSUE :(

I am the biggest fan of blackberry phones .  I've had the curve 9800 for 2 years and i decided to buy a new blackberry phone . I fell in love with the bold 9900 and a week after buying the phone it suddenly shuts off and keeps restarting several times on it's own and finally gives me an error message . it never turned on after that :smileysad: I went to T-mobile and they said the phone was dead so they replaced it with a new one and AGAIN the second one did exactly the same thing . I went to replace the second one and believe it or not my THIRD blackberry 9900 did exactly the same thing . PLZ FIX THIS ISSUE BECAUSE I CAN'T IMAGINE HAVING ANOTHER MODEL AFTER LOVING THIS ONE :smileysad: 

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry bold 9900 ISSUE :(

Yea, that's most definitely not good.

 

1. You haven't have had the 9800 for two years, it was only launched last August, 2010.

 

2. What apps do you have installed on this new 9900 (and the subsequent replacements)? Can you list them here?

 

3. What OS release is on the device? I'd highly recommend loading OS 7.0.0.353 on it.

 

4. If the device won't turn on, REMOVE the battery for a minute, replace it and allow it to reboot. This will 'fix' maybe 95% of the issues on these java-based OS devices. The battery pull is basically an OS reset to working values.




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New Contributor
Done123
Posts: 5
Registered: ‎10-05-2011
My Device: bold 9900

Re: blackberry bold 9900 ISSUE :(

hi, Thanks allot for the reply and help,

well the blackberry curve has been with me for over a year felt like almost two years .
the apps are : facebook , twitter, weather channel, poynt
i've removed the battery for 5 minutes and still the issue remains. i've done this several times now. it will never restart and gives me a message JVM 517 error .
is it possible to load the OS while the phone is off ??

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New Contributor
Done123
Posts: 5
Registered: ‎10-05-2011
My Device: bold 9900

Re: blackberry bold 9900 ISSUE :(

sorry the error is JVM error 529 not 517
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New Contributor
Done123
Posts: 5
Registered: ‎10-05-2011
My Device: bold 9900

Re: blackberry bold 9900 ISSUE :(

i upgraded the software and worked :smileyvery-happy: thanks
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New Member
odraude
Posts: 1
Registered: ‎01-04-2012
My Device: Bold 9900
My Carrier: O2

Re: blackberry bold 9900 ISSUE :(

HI there guys, I am one more Blackberry lover and also fell in love with my Bold 9900... What a phone! The problem is that after using the handset for no longer than 2 months it started restarting itself sometimes when i plugged it to charge. After that happening a few times the phone started to turn itself off randomly.  Back on after removing the battery. (3/4 times before it died). On Christmas day it turned intself off  and until now will not stay on for more than a few seconds after removing the battery. I have noticed that while plugged via usb to my pc it stays on for as long as i leave it plugged. Remove usb cable and it dies. I have noticed yesterday that the phone will stay on as well if i turn on the camera. Can take as many pictures as i want, for a long as i want. Turn off camera and it will die just like unplugging from usb. (Note that if i plug it to its charger it will still die. Stays on only while plugged to the pc or i have the camera on) Tried reinstalling many different OS versions but still no luck. I'm desperate. Bought the phone without warranty. Any kind soul out there would have any idea what could fix this? Thanks in advance

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New Contributor
RG707
Posts: 2
Registered: ‎05-03-2012
My Device: Bold 9900
My Carrier: Claro

Re: blackberry bold 9900 ISSUE :(

How did you upgrade the software if the phone was dead? I am experiencing the same problem and I am not able to bring some life to my 9900 after having changing batteries three times.

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