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BlackBerry® Bold™

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jill4green
Posts: 1
Registered: ‎03-23-2013
My Device: blackberry bold 9900

blackberry bold 9900 half screen

[ Edited ]

hello,

I have a blackberry bold 9900, when i turn it on i only get half a screen which makes it difficult to reply to text and bbm messages. Any suggestions?

 

Jill Green

pin# <removed>

 

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Hall of Famer II
sdgardne
Posts: 48,785
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: blackberry bold 9900 half screen

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!
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