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New Contributor
ashish22581
Posts: 3
Registered: ‎11-18-2012
My Device: Bold 9900

blackberry bold 9900 turns off by itself

I have been using a blackberry bold 9900 since almost a year now. I have never faced any problem with it before. But since last 1 month, my device switches/turns off by itself. Sometimes it turns off while I am using it, and sometimes when i remove it from the cover(holster), i find that it is turned off. the auto on/off feature is not enabled. this problem was very rare earlier, but since last few days, it turns off many times a day. I have the latest software update and few days ago, i again re-installed the device software. But it did not help. Below are the details of my device

 

Blackberry Bold 9900 (3G,Wi-Fi)

7.1 Bundle 1646 (v7.1.0.523, Platform 5.1.0.393)

Free Memory: 132554186

subscribed to BIS and have set up four email accounts.

 

Your kind help will be highly appreciated.

 

 

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JSanders
Posts: 84,394
Likes: 22,903
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry bold 9900 turns off by itself

Have you a month ago installed any new third party applications?

 

Can you try this: remove the media card for a couple of days and see if the issue persists?

Also, you can try placing a cut business card (or a folded sheet of normal paper) over the battery and replacing the battery door.




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New Contributor
ashish22581
Posts: 3
Registered: ‎11-18-2012
My Device: Bold 9900

Re: blackberry bold 9900 turns off by itself

No, I have not installed a new application in last 3-4 months. Also, I have a very limited number of applications installed.

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JSanders
Posts: 84,394
Likes: 22,903
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry bold 9900 turns off by itself

Let us know about the other two suggestions.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
ashish22581
Posts: 3
Registered: ‎11-18-2012
My Device: Bold 9900

Re: blackberry bold 9900 turns off by itself

there is no memory card in my device. never used any.

i tried using the business card thing, but there's no improvement.

 

 

 

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Super Contributor
habbitzz
Posts: 383
Registered: ‎02-15-2012
My Device: Bold 9900
My Carrier: N NetCom

Re: blackberry bold 9900 turns off by itself

Did you find a solution?
The same thing is happening to me now :s
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Visitor
webalix
Posts: 1
Registered: ‎09-16-2013
My Device: BB9900
My Carrier: vodafone Hungary

Re: blackberry bold 9900 turns off by itself

Hi, i think i have same issue with infinite loop of rebooting.

I found a solution.

At first maybe the reason of infinite loop is different than mine, i dont know. Here is the solution for my problem.

At first you have to wait until the battery almost down, the battery icon is red, and you may hear beep after reboot.

When the battery reach almost the final stage, the telephone switch off the radio module (gsm+3g) by itself. At this point (the battery almost empty), the telefone stops the infinite loop. Than you have to got to the radio settings, and switch the radio type to 2G only.

After this you can do everything like before but the 3G will not working anymore. 

 

I think it is a softvare fault/bug, and Blackberry should/have to/must correct it!!!!

THERE is a lot of telephone fighting with that kind of infinite reboot loop, and that is why the customers turn away from blackberry!!! I am very angry, because no support, no answer, almlst nothing.

 

With my solution i can use may mobile, but without 3G only.

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