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BlackBerry® Bold™

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New Contributor
nouna91
Posts: 4
Registered: ‎10-19-2013
My Device: Bold 9900
My Carrier: None

blackberry bold 9900

My bberry doesnt open and the red light does1 red light and then 3...1 then 3.....when i plug it to the computer with or without the battery nothing happen my pc doesn't detect the device. I buyed my cell from a friend so i dont have any SAV plizz someone help me.
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Hall of Famer II
sdgardne
Posts: 48,024
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry bold 9900

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
nouna91
Posts: 4
Registered: ‎10-19-2013
My Device: Bold 9900
My Carrier: None

Re: blackberry bold 9900

Hi i tried what you told me to do i pluged it for 2 hours and then i taked off the battery for 15 min and i insert the battery back for an other 2hours of charging, nothing changed. My cell still not responding antd when i plug it it is still 1 red light then 3, 1 then 3.....
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Hall of Famer II
sdgardne
Posts: 48,024
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry bold 9900

OK...of the two part test set I gave you, that's the first half. When that fails, the logical thing is to proceed to the 2nd half. Please do so.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
nouna91
Posts: 4
Registered: ‎10-19-2013
My Device: Bold 9900
My Carrier: None

Re: blackberry bold 9900

I dont have an other cell but i tried with an other batteryy and nothing different.
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,024
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry bold 9900

To properly complete that test, you need to do both. There is nothing in the instructions I gave to suggest that YOU must own another device. Rather, I suggested finding someone with an identical device that has no issues and trading batteries. You can also see if a local shop might have one you can test with. Having only half a test result and then deciding what to do would be like skipping the Xray and proceeding direct to surgery, with no clue about where to start cutting.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.