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BlackBerry® Bold™

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New Member
schofield
Posts: 2
Registered: ‎11-17-2012
My Device: bold
My Carrier: orange

blackberry bold screen goes blank when call is placed

 
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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: blackberry bold screen goes blank when call is placed

Hello schofield,

 

Please complete the following steps to address the issue with your BlackBerry® Bold™ smartphone screen going blank when a call is placed.

 

Perform a hard reset by reinserting your battery. If this fails to address the issue, perform a reload or upgrade the BlackBerry® Device Software. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901

We hope this helps.

Thank you.


-FB


 


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