04-28-2013 05:40 PM
I switched phones with my partner. We both have blackberry id. My questions are:
How can we change/update our blackberry id? Because I tried to change it and it keep saying the details (email address, username etc) is already taken.
04-28-2013 07:01 PM
Hi and Welcome to the Community!
Here is a KB with instructions:
Hopefully it contains something useful!
Because I tried to change it and it keep saying the details (email address, username etc) is already taken.
Is that the exact and complete content of the error message presented? Because if it is, then indeed that email address / username already exists as a BB ID account. As such, rather than attempting to create it, you need to log into it and thereby use it on this BB. Perhaps you sometime back created it but never used it? If so and you cannot recall the password, then you may also need to reset that:
Good luck and let us know!