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BlackBerry® Bold™

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sanova76
Posts: 2
Registered: ‎04-28-2013
My Device: Bold 9900

blackberry id

I switched  phones with my partner.  We both have blackberry id.  My questions are:

 

How can we change/update our blackberry id?  Because I tried to change it and  it keep saying the details (email address, username etc) is already taken.

 

 

Thanks. 

San

Hall of Famer II
sdgardne
Posts: 48,788
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: blackberry id

Hi and Welcome to the Community!

Here is a KB with instructions:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

Hopefully it contains something useful!

 

However...


sanova76 wrote:

Because I tried to change it and  it keep saying the details (email address, username etc) is already taken.


Is that the exact and complete content of the error message presented? Because if it is, then indeed that email address / username already exists as a BB ID account. As such, rather than attempting to create it, you need to log into it and thereby use it on this BB. Perhaps you sometime back created it but never used it? If so and you cannot recall the password, then you may also need to reset that:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB26361 How to change or reset a BlackBerry ID password


Good luck and let us know!


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