BlackBerry® Bold™

[lynnsf]

I've just completed the latest software update.  after completion i also upgraded my messenger.  it shows i have messenger installed but i cannot find the icon any where.  i did a search which turned up empty.  help

[JSanders Resident Expert]

On your homescreen, press the Menu key for about two seconds to allow the active applications to popup,, is BBMessenger among them? Can you click on it?

[lynnsf]

no the messenger icon is not in that menu either.

[JSanders Resident Expert]

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lynnsf wrote:

 it shows i have messenger installed but i cannot find the icon any where. 

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What shows that you have BBM installed?

[lynnsf]

APP world shows its already installed.

[JSanders Resident Expert]

I would suggest this:

1. Do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
2. Use your BlackBerry browser to go to http://blackberry.com/bbm and download/install the Messenger application again.
3. After installation and possibly another reboot, check your Instant Messaging Folder, or Downloads folder for the application.