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lynnsf
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lynnsf
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Registered: ‎10-06-2012
My Carrier: bell

blackberry messanger

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‎10-06-2012 09:17 AM

I've just completed the latest software update.  after completion i also upgraded my messenger.  it shows i have messenger installed but i cannot find the icon any where.  i did a search which turned up empty.  help

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JSanders
Posts: 68,754
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Registered: ‎04-01-2008
My Carrier: Verizon • AT&T

Re: blackberry messanger

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‎10-06-2012 09:22 AM

On your homescreen, press the Menu key for about two seconds to allow the active applications to popup,, is BBMessenger among them? Can you click on it?



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lynnsf
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lynnsf
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Re: blackberry messanger

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‎10-06-2012 09:42 AM

no the messenger icon is not in that menu either.

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JSanders
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Re: blackberry messanger

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‎10-06-2012 09:48 AM

lynnsf wrote:

 it shows i have messenger installed but i cannot find the icon any where. 

What shows that you have BBM installed?



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lynnsf
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lynnsf
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Re: blackberry messanger

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‎10-06-2012 09:53 AM

APP world shows its already installed.

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JSanders
Posts: 68,754
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Registered: ‎04-01-2008
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Re: blackberry messanger

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‎10-06-2012 12:12 PM

I would suggest this:

  1. Do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
  2. Use your BlackBerry browser to go to http://blackberry.com/bbm and download/install the Messenger application again.
  3. After installation and possibly another reboot, check your Instant Messaging Folder, or Downloads folder for the application.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes

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