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BlackBerry® Bold™

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aadamaftab
Posts: 9
Registered: ‎02-22-2013
My Device: bold 9790
My Carrier: 3

blackberry probelms

Why does my blackberry bold 9790 reboot with I listen to music, watch video's, call people, receiving phone calls and when I take pictures, ect.
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Hall of Famer II
sdgardne
Posts: 47,737
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry probelms

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


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