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BlackBerry® Bold™

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aadamaftab
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aadamaftab
Posts: 9
Registered: ‎02-22-2013
My Carrier: 3

blackberry probelms

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‎02-22-2013 03:08 PM

Why does my blackberry bold 9790 reboot with I listen to music, watch video's, call people, receiving phone calls and when I take pictures, ect.
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sdgardne
Posts: 39,192
Registered: ‎11-28-2008
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Re: blackberry probelms

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‎02-22-2013 03:48 PM

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
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