BlackBerry® Bold™

[Jieni1990]

i have reload software written on the screen and i dont know why its there or what i am supposed to do..please help me!!

[sdgardne]

Hi and Welcome to the Forums!

Usually, a "reload software" message is accompanied by a numeric code. But, regardless, from a PC, you can install any OS package to a BB via this procedure:

• http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...

Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

• KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!

[Jieni1990]

I forgot to mention that the screen for my phone is totally blank well white actually with reload software on it..I can't call or do anything with it!!

[natemckn]

If you take a deep breath and actually read sdgardne's post, you can fix the reload software error.

[Jieni1990]

ok i get it but now i have i another problem!!! i connected my Blackberry to my laptop but it will not open! every time i try to open it, a box pops up telling me to "insert a disk into Removable Disk (H)"....why is this coming up??

[sdgardne]

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Jieni1990 wrote:

ok i get it but now i have i another problem!!! i connected my Blackberry to my laptop but it will not open! every time i try to open it, a box pops up telling me to "insert a disk into Removable Disk (H)"....why is this coming up??

---

Hi again,

You need to be a bit more explicit. Did the OS reload work or not? You did not say...and my clairvoyance app has been malfunctioning lately.

We need to make sure that your BB is properly functioning as a BB before we start to worry about other functions (Mass Storage Mode being the one you are now talking about).

Let us know.

[Jieni1990]

hi!

yeah i have downloaded the OS but i have not reloaded it into my phone yet!! i kinda sorted the problem about the mass storage thingy!! all i had to do was take out my memory card and it opened in the BB desktop!! as soon as i get it reloaded, i will let u know, just incase something else comes up!!

thanks for all your help by the way!!

[sdgardne]

OK that's fine...but I highly encourage you to work one issue at a time, starting with those that are at the core (your OS issues) and leaving those at the periphery (Mass Storage Mode) for later.

Good luck!

[Jieni1990]

hey!!

I can't seem to get my device connected to the BB desktop manager. It keeps telling me that i might need to update my BB device software to correct the problem and has an update option which i obviously click on but than a message pops sayin that there are no updates currently available!!

I cant begin with the reloading because the first steps says that i need to do backup the data in my device which cannot happen if my BB desktop software cannot communicate with my device!!

please help!!

[RandomV]

Read carefully

Do not forget to backup your device if possible, but with restore be careful, restore only needed information AddBook SMS Messages, but for no any case Options or etc...

1. BBSAK (if needed) - BBSAK web page

2. Desktop manager - from here Desktop Manager (choose 5 or 6 version)

3. Operating system (firmware) - for official OS From Rogers

Download all what you need and install it

Disconnect from internet your PC!!!

Here instruction for reload OS

1. Download OS to PC
2. Run OS file to install OS on PC.
3. Connect BB to PC.

4. Open DM and backup device.

5. Close DM.
6. On PC, navigate to
•64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader and delete file therein called Vendor.
•32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader and delete file therein called Vendor.

In same Folder where you deleted Vendor, double-click on Loader to initiate OS upgrade. Follow onscreen instructions.

If no success go to other way of reload

_____________________________________________________________________

Other WAY No1

Before start update - switch off your internet

1.Download and install BBSAK
2.Connect your device to PC (do not run BM)
3.in BBSAK program click on "Factory Reset" and "Wipe device" it will be fully wiped, device will be restarted and there are will be white screen with "Error 507"
4.click on BBSAK program "Load OS" and choose OS which you download and install to your PC (also delete vendor file )

click OK and wait, it maybe up to 45-60 min.

Must work.
______________________________________________________________________________

Other WAY No2

just connect to your PC by USB - then do:

1. Run BBSAK - if you have password on your BB write it to dialog screen from BB - if no, just click OK, then click on button LOAD OS and follow instruction

other way:

remove battery go to Program Files/Common Files/Research In Motion/Apploader  and run loader.exe, follow instruction. Sometime after finish first step of update device is no response for loooooond time, do this: disconnect device, place back battery wait while it start and connect to USB - it must continue work

sometime, when battery fully drain - you must connect and charge battery about 30-60 min then when device is switch on, do all steps.

______________________________________________________________

Other WAY No3

 

Disconnect from internet your PC!!!

next step

run command prompt - Start->Run and type cmd and click to Enter button

in command prompt (black windows will be opened) type

cd "C:\Program Files\Common Files\Research In Motion\Apploader" exactly as I write and click Enter

the current folder in command prompt will be shown

 C:\Program Files\Common Files\Research In Motion\Apploader>

connect your device to PC - it must start charging

type here loader /NOJVM

 will be open windows - click Next, will be shown Connection and here writed your device PIN (automatically!!! Not by you)

so follow instruction and click everywhere  NEXT - must be successfully done