Hello...apologies for the delayed reply...hopefully you have already resolved this, but just in case!
Please expand on your situation. "I need help" does not tell us anything useful to help guide you. For instance, what do you try (exactly, step by step)? What exactly happens at each step of what you try? Are there any error messages presented? If so, the exact and complete content of those would be most helpful indeed.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.