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BlackBerry® Bold™

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New Contributor
Posts: 3
Registered: ‎11-07-2012
My Device: blackberry bold 9790
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blackberry turnt off with battery sign with red cross

Yesterday morning my phone completely died, when i put it on charge a battery sign comes up on a black screen with a red cross through it. I tried leaving it on charge all day then took the battery out all night and its still doing the same thing. has anybody else had this problem or know what is causing this? thanks

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: blackberry turnt off with battery sign with red cross

Your battery is drained out. You can try plugging it in for more time (Yes, I mean more then a day), if the battery keep on receiving charges you'll be able to use it normally. Otherwise, you'll have to consider ordering a new battery.

tanzim                                                                                  
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New Contributor
Posts: 3
Registered: ‎11-07-2012
My Device: blackberry bold 9790

Re: blackberry turnt off with battery sign with red cross

Hi thanks for the reply. I gave phone and battery a clean and it turnt back on will consider getting a new battery if it happens again.