BlackBerry® Bold™

[gregwaples]

hi i recently got a bold 9700 with orange uk. and im not able to recieve picture messages from non blackberry contacts even though the picture size is 15kb! in options it is set to always download in the mms option and orange tech support after hours of being on the phone carnt help! can anyone here help me with this dilema??

any help appreicated thanks

[JSanders Resident Expert]

On your BlackBerry device, go to:

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

[gregwaples]

unfort this didnt fix the problem, its strange i can accept pics from blackberrys just not other phones message comes up but just under the recieved name its completely blank!

[gregwaples]

any other ideas ??

[abduljso]

I am having the same problem. I can not receive or send MMS. Anyone can help?

[Azzendo]

Ditto.

I just got a 9700 and I am experiencing the same problem. Text messages (SMS) are fine, but I do not get any MMS? 

[abduljso]

BTW, the carrier says that I do have the MMS service which is true since I used to receive MMS in Nokia E72.

I hope someone can help here.

Thanks

[xcountmeinx]

Mine is doing the exact same thing. I didnt all the stuff with the firewall but, its still not working

My friend had to email me instead :/

[xcountmeinx]

I meant I DID all the stuff with the Firewall. Sorry!