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BlackBerry® Bold™

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New Contributor
trepurbb
Posts: 2
Registered: ‎09-02-2012
My Device: bold 9700

bold 9700 wont charge or turn on

Last week I bought a bold 9700 it seemed to be working then as it turned on ok. It was however not used since so the battery died. Sincee yesterday I have been trying to charge it and power it on to no avail all I am getting is the red light flight double flashing continuously. Please help.

Hall of Famer II
sdgardne
Posts: 49,058
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: bold 9700 wont charge or turn on

Hi and Welcome to the Community!

 

Contrary to older technologies, these batteries actually do not like to be fully drained...doing so has been known to damage them, including rendering them useless. But, there are some things you can try...

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
trepurbb
Posts: 2
Registered: ‎09-02-2012
My Device: bold 9700

Re: bold 9700 wont charge or turn on

Tried all above suggestions but the problem remains. Used a known working battery and it did not work in my phone.
Hall of Famer II
sdgardne
Posts: 49,058
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: bold 9700 wont charge or turn on

Then you may need to attempt these more drastic measures:

It is also possible that your BB is simply dead, but no amount of internet-distance diagnosis can truly determine that.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code