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BlackBerry® Bold™

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New Contributor
nicholasdsouza1
Posts: 9
Registered: ‎04-30-2013
My Device: 9780
My Carrier: Vodafone

bold 9780 has a touchscreen which stops functioning

I have a bold 9780 touch n type. The touch function stops often n I have restart the phone everytime. Do suggest a solution. I have already reset the settings. Plz help. coz
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Trusted Contributor
rosebags
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: bold 9780 has a touchscreen which stops functioning

sounds to me like you need to reload the OS
have you got BB desktop manager installed on a PC?
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New Contributor
nicholasdsouza1
Posts: 9
Registered: ‎04-30-2013
My Device: 9780
My Carrier: Vodafone

Re: bold 9780 has a touchscreen which stops functioning

Yes I do have. Wat do u suggest I do
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Trusted Contributor
rosebags
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: bold 9780 has a touchscreen which stops functioning

connect to the BB desktop
take a back up
disconnect the device and in options security settings do a full wipe of the phone (where you have to put the word BLACKBERRY)
now you are back to basic. reinstall your last saved back up file
if that doesn't work then you will have to do a complete OS refit
try this first
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New Contributor
nicholasdsouza1
Posts: 9
Registered: ‎04-30-2013
My Device: 9780
My Carrier: Vodafone

Re: bold 9780 has a touchscreen which stops functioning

Thanks would try that
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New Contributor
nicholasdsouza1
Posts: 9
Registered: ‎04-30-2013
My Device: 9780
My Carrier: Vodafone

Re: bold 9780 has a touchscreen which stops functioning

still the touch screen isnt working. Have wiped out the entire details twice but no effect

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Trusted Contributor
rosebags
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: bold 9780 has a touchscreen which stops functioning

the 9780 .... i didnt think it had a touch screen ??
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