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New Member
cricri41
Posts: 1
Registered: ‎10-22-2012
My Device: bold 9790

bold 9790 and OS 7.1

hi, i ve bought a 9790 with OS 7.0 because before buying it i saw on blackberry official url that it was ok for 7.1. I need the hotspot wifi function.

My question is : When we 'll have A blackberry official 7.1 for bold 9790.

Thanks for helping me

Hall of Famer II
sdgardne
Posts: 48,784
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: bold 9790 and OS 7.1

Hello and welcome to the community...and apologies for the delayed reply...hopefully you already have this sorted, but just in case!

 

It is the carriers who hold responsibility for release of OSs to their end users...contractually, RIM does not hold this responsibility and releases NO OSs to end users at all.


The simplest way is to, on a PC (you cannot do this on MAC):

1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed

3) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • You will have to dig...since the carriers control the OS releases, the site is sorted first by carrier. So you must dig to find out which carriers support your model, and then see what versions each has available, and then choose from what is available.

4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

Don't forget to backup.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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