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BlackBerry® Bold™

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jayaprakash
Posts: 1
Registered: ‎11-11-2012
My Device: Bold 9790

bold 9790 speaker problem

I bought bold 9790 four months back during June'12. When i make a call, handset speaker is not working and i am not able to listen to the caller when it is in handset mode. When i opt for speaker mode, i can listen to the caller. Is there any option which would've got changed by mistake OR is it speaker related problem. Thanks for the support.

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: bold 9790 speaker problem

Hi jayaprakash and welcome to the BlackBerry Support Community Forums!

 

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

-CptS

 

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