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BlackBerry® Bold™

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New Member
Posts: 1
Registered: ‎03-27-2012
My Device: bold 9900
My Carrier: mtn

bold 9900 camera not working properly

hi

 

when i am taking pictures there is a thin black line coming across the screen. this only started occurring recently.

how do i fix this? please help.

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: bold 9900 camera not working properly

Hey Candicp2,

Welcome to the BlackBerry® Support Community Forums.

 

This may be a hardware issue with the camera but I would first suggest to do a clean reload of the device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320

 

If the issue still persists after the reload please contact your point of sale for warranty and repair options.


Thank you.

-HB

 

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New Contributor
Posts: 7
Registered: ‎07-21-2012
My Device: Bold 9900
My Carrier: MTN nigeria

Re: bold 9900 camera not working properly

Hi did anyone get a solution to this problem?