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New Contributor
tinybam
Posts: 4
Registered: ‎05-23-2013
My Device: blackberry bold 9900
My Carrier: digicel

bold 9900 freezing

good day to u all, i have a new bold 9900 and the screen keeps freezing and i have to remove the battery to get it started again and even then sometimes wen reboot is complete it just freeze again. how can this problem be resolved?

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Hall of Famer II
sdgardne
Posts: 47,590
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bold 9900 freezing

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:


 

Alternatively, since this is a new device, you may want to consider taking it back to your place of purchase for evaluation.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
tinybam
Posts: 4
Registered: ‎05-23-2013
My Device: blackberry bold 9900
My Carrier: digicel

Re: bold 9900 freezing

i've done the safe mode start and i realised that the blackberry appworld is now missing. could it be that the appworld was the cause of the phone freezing?

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Hall of Famer II
sdgardne
Posts: 47,590
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bold 9900 freezing

Anything is possible, but for the moment, the question is if the behavior happens in Safe Mode or not...

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
tinybam
Posts: 4
Registered: ‎05-23-2013
My Device: blackberry bold 9900
My Carrier: digicel

Re: bold 9900 freezing

yes it does happen in safe mode it just froze again

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Hall of Famer II
sdgardne
Posts: 47,590
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bold 9900 freezing

Then you fall to the 2nd part of my earlier message...with conducting the full and proper backup being your first step. Once you've completed that, let us know how you'd like to proceed and we can provide you with more detailed instructions.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
tinybam
Posts: 4
Registered: ‎05-23-2013
My Device: blackberry bold 9900
My Carrier: digicel

Re: bold 9900 freezing

ok thats done

 

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Hall of Famer II
sdgardne
Posts: 47,590
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bold 9900 freezing

OK good...then how would you like to proceed? The items I gave you earlier (WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process) are in an increasing level of complexity order.

 

If you want to go in order, then your first attempt is the WIPE:

  • KB14058 How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option

If you would rather skip that and move to one of the more complex items, then just say so and we can provide those instructions.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Super Contributor
craigashy
Posts: 450
Registered: ‎05-29-2011
My Device: BlackBerry Z30
My Carrier: Orange/EE. UK

Re: bold 9900 freezing

Hi,

 

BlackBerry Smartphones running OS 7.1 and older software need a bit of maintainence,  As often as you like, Clear the Cache in the Browser ( make sure all Cache boxes are ticked), FaceBook, Twitter and any other App that has a Cache.  Then also on the Home screen, Hold alt and press lglg, then options and clear log, do this as often as you like or need to.  It'll clear out all the un-wanted used memory and ma your BlackBerry run smoother & faster.

 

BBElites

Craig Ashcroft Elite UK
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