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BlackBerry® Bold™

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New Contributor
420crossover
Posts: 2
Registered: ‎01-14-2013
My Device: blackberry bold 9900

bold 9900 overheating

Hey, I bought a bold 9900 3 days ago and today i i felt the phone hot as a pan on fire and woke up to it. It's really weird that this is happening. The phone is now leaving heat trails when i set it on something and let it stay for a bit. Is there a fix for this issue?

Developer
simply_abhik
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: bold 9900 overheating

Hi 420crossover,

 

Welcome to the BB Community...

 

Overheating normally means too much Apps running in the background or some hardware issue...

 

press the BB button for 2 seconds and check if there is any extra App running in the background...normally the following Apps should run-"Home","Browser","Phone","BBM","Messages" and maybe 1-2 more Apps...

 

If many more Apps is running,clsoe them n then see if ur BB is getting heated or not...if still heating, visit a BB Service Center and get it fixed/replaced...

 

NB- do take a backup b4 u visit a BB Service Center...

with regards
simply abhik...
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New Contributor
420crossover
Posts: 2
Registered: ‎01-14-2013
My Device: blackberry bold 9900

Re: bold 9900 overheating

@simply_abhik: um, there were no apps running in the background apart from the ones which usually are. I found the phone hot as hell next to my face and woke up to that and switched it off. before this happened, my phone had a decent battery life of 14-17 hours. but after the over heating, it started giving 4 hours?. and the worst part, i don't even have a sim card yet. The only way i used my phone since the past 4 days,since the time i bought it, was access facebook using wifi and now this happens. And apart from stock applications, which were never opened, i haven't downloaded any apps onto my phone either. 

Developer
simply_abhik
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: bold 9900 overheating

Hi,

 

Hhhmmm...there seems to be a battery problem...guess, the backside of ur BB gets heated up...???

 

dnt wry, since ur BB is a barnd new(in warranty), it will either be replaced or repaired(as required) without any cost, just u need to take it to an authorised BB Service Center...

 

Good Luck...

 

with regards
simply abhik...
_______________________________________________________________________________________________
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up... :Yes:
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html
_______________________________________________________________________________________________
Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: bold 9900 overheating

I would recommend you take the device back to retailer and get a replacement.

tanzim                                                                                  
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