10-16-2012 01:23 PM
To resolve the issues you are having with your BlackBerry® Bold™ 9900 smartphone , please try to back up your data using the BlackBerry® Desktop Software and perform a clean reinstall of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
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