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BlackBerry® Bold™

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New Member
Posts: 1
Registered: ‎01-21-2013
My Device: Blackberry 9900
My Carrier: virgin

bold 9900

How can i check if this phone is under warrentee as I purchased the phone when I was abroad, and does anyone know the best way to get the phone repaired.

 

The phone will not switch on, i have checked the battery and it has over 3 volts so it should start up, my daughter said that the screen had frozen and after taking the battery out the phone would not work.

 

Any assistance would be appreciated

 

regards

 

Paul

Hall of Famer II
Posts: 51,248
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bold 9900

Hi and Welcome to the Community!


PLab wrote:

How can i check if this phone is under warrentee as I purchased the phone when I was abroad,


RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your warranty path is likely with your original place of purchase or an authorized service center. But, when you purchased, you should have received documentation detailing your exact warranty provisions along with the methods you must follow to use your warranty.

 

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

But, all in all, from your description, I might not hold out much hope...I suspect that, given your situation, you may have great difficulty actually receiving support under your warranty -- worst case, you may have to send it back to your place of purchase for that.


PLab wrote:

and does anyone know the best way to get the phone repaired.


Under warranty, as above. Outside of warranty, by finding a local (to you) shop with qualified BB technicians.


PLab wrote:

 

The phone will not switch on, i have checked the battery and it has over 3 volts so it should start up, my daughter said that the screen had frozen and after taking the battery out the phone would not work.


Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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