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bbrich1
Posts: 10
Registered: ‎09-08-2013
My Device: Bold 9900

call logs, emails, etc auto deleting

apologies for raising this question again, but none of the other posts have proper solutions and they are fairly old.

 

this issue is just about driving me nuts.

 

at first I though the email issue was due to my computer being set to remove messages from the server, I have confirmed that this is not the case.

 

I discovered today all my call logs for 30days and more are gone.  This is intensly frustrating.

 

I have done all the usual things like checking messages set to save "Forever"

I have also followed this: KB14213 and confirmed that my free memory is 95%.  (I also have 34% on my memory card)

I have 60.7mb free application space

 

Can someone please help?

 

 

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: call logs, emails, etc auto deleting

Hey bbrich1,

I would suggest doing a clean reload of the BlackBerry device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.


If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry Technical Support Services for further review and support.

Thank you.

-HB

 

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