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New Contributor
Posts: 5
Registered: ‎07-01-2012
My Device: 9780 bold
My Carrier: orange

can't get on app world or blackberry enterprise server is not connected.

hi I recently had to have a replacement phone a 9780 bold. as my first one screen broke. but now I can't get into the blackberry app world my world. it also says that I'm not connected to the bkackberry enterprise server. help please lol
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: can't get on app world or blackberry enterprise server is not connected.

Hello cornishdan83 and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear your BlackBerry® Bold™ 9780 smartphone is having difficulties connecting to BlackBerry App World™ and the BlackBerry® Enterprise Server.

 

First off, when you go to access App World™ , do you get an error? If so, what is that error? 

 

As for connecting to the BlackBerry® Enterprise Server, you will need to contact your IT Administrator for the password to activate on the server. 

 

If you do not have an IT Admin then you most likely won't be using Enterprise service as this is mainly for corporations. You will more than likely be using the BlackBerry® Internet Service. 

 

In your Setup icon, select Email accounts then Internet Mail. You may need to confirm with your mobile network carrier to ensure your data plan has this feature enabled.

 

Let me know how you make out.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 5
Registered: ‎07-01-2012
My Device: 9780 bold
My Carrier: orange

Re: can't get on app world or blackberry enterprise server is not connected.

Hi I don't need enterprise server apparently. When I try to sign in to app world it just comes up 'an error has occured' nothing else. I have just had a replacement phone as other one went wrong so must be something to do with that? Any solutions?
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: can't get on app world or blackberry enterprise server is not connected.

Can you provide the full error as it appears? 

 

Did you check your Date and Time Zone to make sure it's set to the correct one?

 

Did you log in with the same BlackBerry® ID from your old device or did you create a new account? 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Highlighted
New Contributor
Posts: 5
Registered: ‎07-01-2012
My Device: 9780 bold
My Carrier: orange

Re: can't get on app world or blackberry enterprise server is not connected.

Logged in same one as old device. Won't let me create new one as same email address. It just says 'an error has occured' when try to log in.
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: can't get on app world or blackberry enterprise server is not connected.

Is there any more to the error or does it simply say "An Error has Occurred"?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 5
Registered: ‎07-01-2012
My Device: 9780 bold
My Carrier: orange

Re: can't get on app world or blackberry enterprise server is not connected.

Just says that nothing else
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: can't get on app world or blackberry enterprise server is not connected.

Delete App World from your device then reboot. 

 

On your device browser go to www.blackberry.com/appworld and reinstall it.

 

Should the error persist upon accessing App World or logging in, then it would be advised you contact your mobile network carrier for further investigation.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 5
Registered: ‎07-01-2012
My Device: 9780 bold
My Carrier: orange

Re: can't get on app world or blackberry enterprise server is not connected.

Ok thanks will try now