BlackBerry® Bold™

[JSanders Resident Expert]

Details please.

What other posts? There are almost 400,000 other posts in this forum.

And, please say specifically what DIDN'T work. We have no way of knowing what you've done.

[timothydick]

Very frustrated- had an issue with no access to e-mail after update performed this morning.  Tried taking battery out with no success.  can you outline some steps to try to regain access to email?

[JSanders Resident Expert]

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Homescreen > Options > Advanced Options > Host Routing Table > Scoll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: KB02830 Send the service books for the BlackBerry Internet Service

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!

[timothydick]

I have tried both of these- for some reason I cannot Resend Service books.  I do not get the Internet Mail icon when I get to my e-mail accounts.  Only the 3 accounts I had on the device before this issue.

[timothydick]

is there any way to speak or chat to someone live at RIM?  This forum does not provide a solution to my issues and I have tried several other options.  Thank

[mardiarey]

I lost you at "Host Routing Table, etc". What do you do at the long list?

My problem is that I cannot connect to the BlackBerry Enterprise Server. is what you'vee detailed supposed resolve this also?

[mardiarey]

Magically I have my email back this morning, but I still cannot connect to the Enterprise Server. Any hints to make this happen?

[JSanders Resident Expert]

Timothydick,
"s there any way to speak or chat to someone live at RIM?  This forum does not provide a solution to my issues and I have tried several other options.  Thank"

Please call your mobile provider tech support. They are live. We are volunteers as this forum is a community support forum.

[JSanders Resident Expert]

Mardiarey, you need to call your BES admin. This thread you're posting in is about non BES issues. Thanks!