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BlackBerry® Bold™

Posts: 1
Registered: ‎12-16-2012
My Device: bold 9780
My Carrier: etisalat

cannot browse net on wifi

i have a bold 9780 on which wifi is not working, i can see my is wifi connected but canot borwse net  or open my emails and not even bbm

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Elite II
Posts: 8,900
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: cannot browse net on wifi

You need BIS (BlackBerry Internet Service) on your account to access many BlackBerry-specific features.  BIS will push service books to your phone, which will then tell your phone how to handle Wi-Fi.  While you're not using your Network Connection to browse, you need those service books on your phone nonetheless.



I hope that helps you.  :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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