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Contributor
r0winms
Posts: 11
Registered: ‎05-19-2012
My Device: 9790
My Carrier: 3HK

cannot connect to Facebook, Twitter, and App world via 3G

[ Edited ]

Lately, this blackberry thing is getting far more weird than ever. 

 

I cannot connect to facebook, twitter and app world over 3G, wifi is fine.

 

Anybody knows how to fix this? or any work around. For the browser, it was the same as for these 3 apps, but telco CS asked me to delete one service book, then try again and it worked since then.

 

is there any service i have to delete? just for these applications to work?

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Developer
moniko17
Posts: 216
Registered: ‎08-23-2012
My Device: Javelin 8900
My Carrier: Axis

Re: cannot connect to Facebook, Twitter, and App world via 3G

the problem not in your blackberry, maybe this is only wrong configuration to connect service data . check in your blackberry menu option to configure your blackberry

Press the Accept as solution Button when u got the Solution
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Contributor
r0winms
Posts: 11
Registered: ‎05-19-2012
My Device: 9790
My Carrier: 3HK

Re: cannot connect to Facebook, Twitter, and App world via 3G

yeah I really want to, but I ran out of options. or Its there and just don't know which. :-)

 

still hoping to have somebody provide an alternative

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Hall of Famer II
sdgardne
Posts: 48,044
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: cannot connect to Facebook, Twitter, and App world via 3G

Hello,

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should continue working with your mobile service provider for formal support...after all, you PAY them for all of your services as well as all of your formal support...at the moment, they seem to be delivering neither to you.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
r0winms
Posts: 11
Registered: ‎05-19-2012
My Device: 9790
My Carrier: 3HK

Re: cannot connect to Facebook, Twitter, and App world via 3G

^ did all of hese, and still the same. I have a feeling this is RIM's problem.

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Hall of Famer II
sdgardne
Posts: 48,044
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: cannot connect to Facebook, Twitter, and App world via 3G


r0winms wrote:

^ did all of hese, and still the same. I have a feeling this is RIM's problem.


OK...well, if you indeed did do ALL that I said up there, then what did your service provider say this time?


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.