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hlityo
Posts: 1
Registered: ‎08-04-2013
My Device: Bold 9900
My Carrier: Indosat

cannot connect to your blackberry id account... now at last attempt.. phone asked to wipe data

Hi I'm still new here but really need help with my blackberry...

it's been a while since I could login to my blackberry id... it saiys cannot connect to your blackberry id account...

tried changing the balckberry id and password and successfully login to the blackberry id website... but still could not manage to login to my blackberry... until recently i tried again when attempt is already 10/10... i entered the correct blackberry id and password but still could not manage to enter and actually asked if it can wipe all my data....

is there any phone support for this? thanks for help.

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Developer
josuefunes
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: cannot connect to your blackberry id account... now at last attempt.. phone asked to wipe data

Hi hlityo

 

Welcome to BlackBerry Support Forums

 

 

Please Check those Knowledge Base and try to reset your BlackBerry ID password.

 

KB26361  : How to change or reset a BlackBerry ID password.

KB28685 : How to reset the BlackBerry ID password using the password recovery question.

KB28232 :BlackBerry ID reset email is not being delivered to the associated mailbox.

KB28111 :Unable to reset BlackBerry ID password when using a BlackBerry hosted email address.

 

Good luck :smileyhappy:

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Hall of Famer II
sdgardne
Posts: 47,998
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: cannot connect to your blackberry id account... now at last attempt.. phone asked to wipe data


hlityo wrote:

Hi I'm still new here but really need help with my blackberry...

it's been a while since I could login to my blackberry id... it saiys cannot connect to your blackberry id account...

tried changing the balckberry id and password and successfully login to the blackberry id website... but still could not manage to login to my blackberry... until recently i tried again when attempt is already 10/10... i entered the correct blackberry id and password but still could not manage to enter and actually asked if it can wipe all my data....

is there any phone support for this? thanks for help.


Hi and Welcome to the Community!,

 

Your post is quite confusing...the result from the BB ID authentication failure is NEVER to wipe your device. Refer:

  • KB24157 BlackBerry ID lockout behavior

Rather, the result of failure to properly enter the user-created device-lock password can be to wipe the device. So I think perhaps you have mixed these two separate security measures together. Please then clarify exactly what is going on so that we can provide proper assistance.

 

Note carefully please that if it indeed is your device lock password, there is no way to bypass that...only the user-created password can unlock your device and prevent the security wipe. There is no "master" nor "override" password.

 

Good luck and let us know!


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