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New Contributor
abdulrehmanQ
Posts: 8
Registered: ‎09-10-2013
My Device: bold 9900
My Carrier: etisalat

cannot update to bbm 7 on 9900

I have switched to BB bold 9900, but its not allowing me to update my bbm 6.2 to bbm 7

I have tried to get it directly from the website, but throws me back to the bb world.
Help or any suggestion regarding, would be appreciated.
Thanks in advance
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Hall of Famer II
sdgardne
Posts: 47,997
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: cannot update to bbm 7 on 9900

Hi and Welcome to the Community!

Please provide the exact and complete methods you attempt (e.g., what website?) along with the exact and complete content of any error messages presented ("cannot update" is insufficient...surely there must be some error message?).

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Contributor
HManjate
Posts: 13
Registered: ‎08-27-2013
My Device: 9900
My Carrier: Vodacom Mozambique

Re: cannot update to bbm 7 on 9900

If you want to update your BBM 6.0 to 7.0

Go to AppWord and get  ou tap the Icon My World 

On your BBM you will received one notification to upgrade you application 

 

 

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New Contributor
abdulrehmanQ
Posts: 8
Registered: ‎09-10-2013
My Device: bold 9900
My Carrier: etisalat

Re: cannot update to bbm 7 on 9900

Well I have tried the usual way, by going to my world but its not showing any notification on the that app.

I went to http://ae.blackberry.com/bbm/bbm-voice.html then I clicked "update BBM on your smartphone" then it opens the BB My world and then the same story, it dosent show any notification regarding upgrade.
Is it something to do with I'm using this services in middle east U.A.E ?
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Contributor
HManjate
Posts: 13
Registered: ‎08-27-2013
My Device: 9900
My Carrier: Vodacom Mozambique

Re: cannot update to bbm 7 on 9900

Or you can use the difFerent way 

You can remove the aplication on your divice reboot the mobile and install the application again from your ApppWorld try to do that

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New Contributor
abdulrehmanQ
Posts: 8
Registered: ‎09-10-2013
My Device: bold 9900
My Carrier: etisalat

Re: cannot update to bbm 7 on 9900

Its untouchable! :/
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Hall of Famer II
sdgardne
Posts: 47,997
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: cannot update to bbm 7 on 9900

From your BB Browser, please try www.blackberry.com/bbm

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
abdulrehmanQ
Posts: 8
Registered: ‎09-10-2013
My Device: bold 9900
My Carrier: etisalat

Re: cannot update to bbm 7 on 9900

Nope its the same story again!
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Contributor
HManjate
Posts: 13
Registered: ‎08-27-2013
My Device: 9900
My Carrier: Vodacom Mozambique

Re: cannot update to bbm 7 on 9900

Do you try to remove your BBM?

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Hall of Famer II
sdgardne
Posts: 47,997
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: cannot update to bbm 7 on 9900


HManjate wrote:

Do you try to remove your BBM?


Sometimes it is not possible...in some cases, it is installed as a Core app, and cannot be removed...but, normally upgrading remains possible.

 

abdulrehmanQ  -- are your other BB-proprietary services working OK. Email? Web Browsing? BB Protect? Etc?

 

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.