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anuta1107
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anuta1107
Posts: 5
Registered: 01-05-2009

cant access website/email of kids school HELP

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02-08-2011 04:59 PM

Have a 9650 Bold through Verizon
can't get on kids school website or their emails? Other parents with same model and service ARE able to access both, I turned off firewall and pop up blocker and ran diagnostic and DIDN'T work. HELP!!
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JSanders
Posts: 51,726
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Registered: 04-01-2008
My Carrier: Verizon

Re: cant access website/email of kids school HELP

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02-08-2011 05:51 PM

ok, so what happens, other than "can't".

 

You type in the correct URL for the website... click go.. and what?

 

It's hard to assist you unless we know what is happening.

 

LIke going to the doctor and saying "I hurt!" and nothing else.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

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anuta1107
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Re: cant access website/email of kids school HELP

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02-09-2011 10:37 AM

Sorry, thought I included info. I receive the an Error code 500 and it says "error establishing a database connection"
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anuta1107
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anuta1107
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Re: cant access website/email of kids school HELP

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02-09-2011 10:39 AM

Sorry, thought I included info. I receive the an Error code 500 and it says "error establishing a database connection"
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JSanders
Posts: 51,726
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Registered: 04-01-2008
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Re: cant access website/email of kids school HELP

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02-09-2011 10:52 AM

That probably means the site is secure and won't allow you to access it from a mobile device.

 

You could try setting your browser emulation to FireFox or IE and see if you can access it... Browser > Options > Browser Configuration > Browser Identification and set as desired and save.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

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